Updated: 10 November 2026
This page explains how to reach the people who write this guide, and, just as importantly, when you should contact the casino instead. We are an independent information site about DieselWin for UK readers. We are not the casino, we do not run player accounts, and we cannot see balances, bonuses or withdrawals.
Address and contact
The guide is run online, and email is our only contact channel. We do not publish a phone number or a postal address, and there is no contact form on the site.
| Channel | Use it for |
|---|---|
| Email: [email protected] | Corrections, outdated figures, questions about this guide, feedback on our pages, partnership questions |
| DieselWin live chat (Contact Support button on the casino site, 24/7) | Anything about your account: login, deposits, withdrawals, verification, bonuses, limits and self-exclusion |
When you write to us, it helps to include the page address you are referring to and, for a correction, where you saw the newer information. We read every message and update pages when a correction checks out. Please do not send us passwords, card numbers or identity documents; we never need them and will delete them if they arrive.
We aim to answer questions about the guide, but we cannot promise a reply time. If your question is urgent and concerns money in your account, the casino’s own live chat is always the faster route.
What we can and cannot help with
We can help with questions about what this guide says and why: how we read the DieselWin welcome packs, what the cashier listed when we checked it, which games appeared in the lobby, and where a term is not published. We are happy to hear about mistakes, and we would rather fix a page than leave a wrong figure online.
We cannot help with anything that needs access to a DieselWin account. That includes resetting passwords, unlocking accounts, checking why a withdrawal is pending, crediting bonuses, changing limits or reversing a self-exclusion. Only the casino can do those things, through its live chat behind the Contact Support button, which is open around the clock. VIP players can also use the messenger support and priority line offered by the casino.
We also cannot give personal financial or legal advice, and we do not mediate disputes between players and the casino. What we can do is point out where the casino’s own terms are relevant, so you know what to ask.
If you are worried about your own gambling or someone else’s, please do not wait for a reply from us. GamCare and BeGambleAware offer free, confidential support. This guide is intended for adults aged 18 and over.
